Refund policy

Thank you for choosing ONERO for your purchase. As a small business, we appreciate your support and trust in our products. To ensure transparency and smooth transactions, please take note of our return and exchange policy outlined below:

1. No Returns or Exchanges:

  • Unfortunately, we do not accept returns or exchanges on any products unless the item received is damaged or defective. We appreciate your understanding in this matter.

2. Size Guide:

  • We strongly recommend checking our size guide carefully before placing an order to ensure that you select the correct size. Detailed size information can be found on our website. If you have any questions regarding sizing, feel free to reach out to us for assistance before making your purchase.

3. Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective item, please contact us within 5 days of receiving your order. We will work with you to resolve the issue promptly. Please provide clear photos of the damaged or defective item in your communication.

4. Contact Information:

  • For any concerns or inquiries regarding your order, please contact our customer service team at onerocanada@gmail.com. We are here to assist you and ensure your satisfaction with our products.

5. Final Sale:

  • All sales are considered final, and no returns or exchanges will be accepted outside of the conditions mentioned above.

6. Changes to Policy:

  • ONERO reserves the right to modify or update this return and exchange policy at any time. Any changes will be effective immediately upon posting on our website.

NOTE: In the event that an order is being sent back, it is important to note that the customer is responsible for covering the associated return shipping costs. 

Please be advised that any exchange requests due to damage/defects must be initiated within 7 days of the initial inquiry. Unfortunately, we regret to inform you that we cannot accept any exchange requests submitted after this stipulated period. We appreciate your understanding and prompt attention to ensure a smooth and timely processing of exchanges.

By making a purchase with ONERO, you acknowledge and agree to abide by the terms and conditions of this return and exchange policy. We appreciate your understanding and cooperation.

Thank you for supporting our small business!