FAQ
What size crewneck should I order?
Our aim is to ensure your ultimate comfort without compromising on style. That's why the crewnecks we use have a slightly roomier fit, giving you that extra snuggle room for those chilly evenings or a relaxed, laid-back look during the day.
The subtle generosity in sizing means you can easily layer up for warmth or enjoy that effortless, slouchy-chic vibe. It's all about embracing the casual elegance and making sure you feel as comfortable as can be.
So, if you prefer a more fitted style, we recommend sizing down. But if you adore that relaxed, cozy feel, stick to your usual size, and you'll be all set to wrap yourself in warmth and style.
When will I get my order?
Our small but passionate team pours heart and soul into each and every piece, ensuring that every stitch is just right. Due to our dedication to delivering top-notch quality and our commitment to perfection, our in-house processing time typically takes around 2 weeks before we ship out your order. Every piece is embroidered to order, and we appreciate your patience and trust!
However, as we dive into a flurry of creating and fulfilling numerous orders, there might be times when our stitching fingers are dancing a little longer than expected. Please understand that the love and attention we pour into each order might occasionally extend our processing time. Your patience is genuinely appreciated as we work diligently to make sure your order is crafted with the utmost care and attention to detail.
Rest assured, we're on it! Our team is committed to ensuring your order is promptly processed, embroidered with precision, and dispatched to you as swiftly as possible. We value your trust and enthusiasm and are working tirelessly to make sure your ONERO experience is nothing short of delightful.
Where do you ship?
At ONERO, our embroidered treasures know no bounds! Though nestled in the heart of Toronto, our passion for spreading the joy of embroidery reaches across the globe. That's why we proudly ship our delightful creations internationally, allowing our magic to grace doorsteps worldwide.
Our commitment to sharing the beauty of embroidery doesn't end at borders. We believe in connecting hearts and stitching together a global community that appreciates the art and warmth of our creations. So, wherever you may be, our team is dedicated to ensuring that your order reaches you.
Can I return or exchange a crewneck?
As our crewnecks are specially made to your unique order, we're unable to accept returns or exchanges on these pieces. This means that once your order is placed, it's off to production to bring your design to life!
We want you to be absolutely thrilled with yourorder, so we recommend double-checking all the details—like size, color, and design—before completing your order. If you have any questions or concerns about your design or need assistance with sizing, our customer service team is here to help! Just shoot us a message/email, and we'll do our best to assist you.