Refund Policy

Refund Policy

At ONERO, we're committed to your happiness and satisfaction with our embroidered creations. If, for any reason, you're not completely thrilled with your purchase, we're here to assist.

30-Day Refund Guarantee: We offer a 30-day refund guarantee from the date of your purchase. Should your embroidered piece not meet your expectations, please reach out to our customer service team.

Eligibility for Refund: To be eligible for a refund, the item must be unused, unwashed, and in the same condition in which you received it. It should also be in its original packaging.

How to Initiate a Refund: Simply contact our friendly support team via email at [email address] within 30 days of receiving your order. Kindly provide your order details, reason for the refund, and any relevant information.

Return Shipping: You'll be responsible for covering the shipping costs for returning your item. Please ensure that the item is adequately packaged to avoid any damage during transit.

Refund Process: Once your return is received and inspected, we'll notify you regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a specific number of days, depending on your card issuer's policies.

Exchanges: Unfortunately, we currently do not offer direct exchanges. If you wish to exchange an item, we recommend initiating a return for a refund and placing a new order for the desired item.

Friendly Note: We understand that sometimes situations may vary. Please don't hesitate to reach out to us with any concerns or questions regarding your order. Our aim is to make your ONERO experience delightful.